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RETURNS

Right of withdrawal from the purchase - returns

 

Alcozer&J aims to guarantee the client satisfaction. Art.52 of Consumer code set that the client has the right to withdraw from the contract, without specifying the reasons, returning the products bought on our website within 14 (fourteen) days starting from the day of delivery.

In order to claim his right to return the client must send an email to: gloria@alcozer.it including the following information:

  • Customer's name and surname
  • Invoice number issued at the moment of the purchase
  • Name or code of the products that the customer want return
  • Reason of the return (this specification will help us to improve our services)

 

The customer will receive an email of return approval, that should must enclosed to the parcel together with the certificate of guarantee.
The return shall be done within 14 (fourteen working days) from the receipt of the product.
The customer shall cover the shipping costs, any cost incurred by the return will not be reimbursable.

We recommend to send the products using an insured courier in order to track the shipment. Alcozer&J srl will not be liable for reimbursement or compensation for those returned products that have been lost, stolen or damaged.

Alcozer & J srl reserves the right to refuse the return of products that don't comply the following requirements:

  • They must not have been worn, used and damaged;
  • They must be accompanied by the guarantee and the related invoice; 
  • The package must not show signs of wear.

Products purchased online can't be reimbursed if the above conditions are not met.

Refunds will be made with the same method of payment made for the purchase.
Alcozer&J srl undertakes to promptly reimburse the customer within and no later than 30 days from the date of receipt of the written cancellation and return of the product in accordance with the previous points.
The time of reimbursement depends on the method of payment made by the customer. Alcozer&J srl will send an e-mail notification once the refund has been made.

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