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Terms and conditions

Assistance

 

1. GENERAL CONDITIONS

1.a - The www.alcozershop.com web-site (hereinafter "shopesite") is owned by Alcozer &J Srl (hereinafter "Alcozer&J") with headquarter in Firenze, via Mannelli 15/r - 50136 Italy. VAT N.05759920480. 

1.b - Tue following general contract conditions (hereinafter "general conditions") govern and take into considerations the relationship between the customer (hereinafter "customer") and Alcozer&J, collectively "parties", for the purchasing of the Alcozer&J products (hereinafter "products") available time to time for this reason on the shopesite. Italian is the languagge for the agreement contract.

1.c - As per these specific terms, client/customer shall mean the consumer or person who buys goods for different purposes than specific business or professional activity. The pouchase of the products is regolated by italian low.

1.d - The customer should read carefully all terms and general conditions that have been made available on web-site in order to make copy and reproduction as per art.12 DLGS 9th April 2003 n.70. A copy of all general conditions will be send by Alcozer&J, as per next Art. 5.d of these terms, trough email.

1.e - All web-contracts  closed with Alcozer&J&, are governed by italian law and, in particular, with the DLGS 6th September 2005, n. 206 (Consumer Code) and the DLGS 9th April 2003, n.70 (execution of the 2000/31/EC concerning legal aspects on information society services in the internal market, with specific reference to e-commerce).

 

2. THE PRODUCT

2.a - The available products for on-line purchasing are gold & white brass- jewellery with semi-precious and natural stones, covers for I-phones. All these products are subject to availability: you can check always  the real-time stock for the items: Alcozer&J& can change in any time the quantity limit and /or type of the goods that the customer can purchase on web-site. Of course, the customer will be informed in the order can't be' execution due to unavailability of the goods.

 

3. THE PRICE

3.a - All product prices on web-site are expressed in € (euro) and are comprehensive of all taxes except for delivering charges (if not expressly indicated).

3.b - Alcozer&J& ensure that all prices indicated on web-site are correct, but also cannot guarantee the absence of  probably errors: in this last case Alcozer&J& will send to the customer communication on different PRICE and so ask to customer to confirm or cancel the purchase 

 

4. THE PURCHASE

4.a - Each products shown on web-site have specific details description and relative price 

4.b - For the purchase of the products on web-site the customer should complete and submit the order form in electronic format: the customer can choose the items in which is interested and add them in the "shopping bag"; after that should confirm the ammont indicated and transport charges, accept the  general conditions, select the type of payment and accept the final order confirmation. 

4.c - In case of errors in data entry phase or for some needs of changing data,  the customer should follow the specific procedure liste on web-site. The customer can always change the kind or quantity of the items before the final confirmation order.

 

5.FINAL AGREEMENT

5.a - The agreement between the customer and Alcozer&J& shall be considered completed and confirmed when the order placed by the customer will arrive to the Alcozer&J& site after corrected/completed purchase process and once  the Alcozer&J& has  obtained the  authorization charge from the customer  credit card for the amount of the purchase.

Of course, the purchase is considered confrimed by Alcozer&J&  only if the purchase process is completed regularly, correctly and without any error.

Alcozer&J& is not responsible for malfunctions due to the network enterprise data trasmission (verificare esatta definizione del gestore!!!!)

5.b - By sending the order to Alcozer&J& , the customer submit and confirm that he has taken acknowledge of all agreement conditions provided in the purchasing process and so to accept all specific terms.

5.c - The order form will be stored in the database's site for the time needed to process it.

5.d - Alcozer&J& will transmit to the customer all informations concerning the order received by email containing all details as:

general terms and conditions, privacy policy, specific terms and conditions given to customer contract, informations concerning Alcozer&J&, details on the products purchased, date and time of the order made by the customer, all informations on customer services, on existing guarantees, on how to make complaints, on withdrawal terms, on specific situations for activating the procedure to return back the items by considering terms and time, on details about prices of the items, methods of payment, charges transports.

The customer should always verify all communication and report immediately some omissions of errors to Alcozer&J&.

 

6.PAYMENT

6.a - The customer can make payment by credit card. Alcozer&J& accepts only payments Made by the following credit cards: Visa-Mastercard.

The transaction will be charged from the customer credit card only after: verifing all informations given,  confirming debit authorization by the company issuing the credit card used by the customer, confirming product availability from Alcozer&J& and therefore after the order will be reading for dispatch.

 

7. TRANSPORTS AND DELIVERING

7.a - For security reasons the products purchased on web site will be delivered to the adress indicated in the Credit card. At the delivering time we’ll require the signature of an adult person (more than 18 years old). We do not make shipment to PO boxes and the order will be not processed.

7.b - For all orders placed on web site, Alcozer&J will issue a specific Invoice for the goods shipped, sending it by e-mail or address delivering (in accordance to the D.P.R. 445/2000 and the D.L. 52/2004). The invoice will be issued with all the informations provided by the customer. No change is possible after the issuance of the invoice.

7.c - Transport costs are charged to the customer and will be automatically marked clearly in the invoice.

Taxes and duties will be paid by  the customer.

7.d - All purchases will be delivered by our forwarder agent. Orders are processed and delivered from Monday to Friday, excluding vacation days and national holidays. All orders will be delivered within maximum 30 days from the day after which the customer has made and sent the order to Alcozer&J. Alcozer&J is not responsible for delays due to unpredictable delays or causes of force majeure.

7.e - When the customer receive the goods, he must check:

(i)     That the number of items received is the same as indicated in the transport document;

(ii)    That the packaging is not damaged or wet or otherwise altered in form.

In these cases, the customer must immediately notify the fact to the forwarder by placing a check written on the proof delivery. Once signed the assignment document, the customer cannot make any complaints about the good’s appearance.

7.f. - Alcozer&J promptly inform the customer, anyway not later than 30 days of the receipt of the order, on the eventual inability to deliver the order even if for temporary reason.

 

8. SHIPPING

8.a - Alcozer &J will notify the customer on shipping goods by e-mail with specific truck number for traceability.

 

9. RIGHT OF WITHDRAWAL FROM PURCHASE, SURRENDER AND CANCELLATION ORDER

9.a - Alcozer&J will refund the entire amount of the order that are returned back by the customer without any damage and unused. All items are shipped with specific label attached on product. The surrender and exchanges of the items will be accepted only if the label will remain intact and attached to the product as originally received and all process instructions are correctly and strictly observed. Refunds will be made in the same methods of payment as provided for the purchasing.

The purchased goods may be returned back within maximum 15 days from the date of delivery. All products purchased online cannot be refunded unless the conditions listed above. Delivery charges are not refundable.

9.b - All charges delivering  incurred to send back the goods shall be borne by the customer as well as the customs fees that will be subtracted and so not refundable by Alcozer&J. Alcozer&J reserves the right to refuse the return back of those Products that do not meet the aforementioned requirements.

9.c - Alcozer & J srl undertakes to promptly refund the Customer within and no later than 30 days from the date of receipt of the written order concerning cancellation and return back of the product under the previous point. Alcozer & J will send an e-mail notification once the refund has been made.

9.d - It is recommended to ship the Products to be returned-back by using an insured courier for tracking in order to track the shipment. Alcozer&J will not be responsible for the refund or compensation of those Products that have been lost, stolen or damaged.

9.e - As per the art. 64 del D. Lgs. n. 206/2005, the customer  may withdraw from the agreement without any penalty and without specifying the reason within the term of 15 (fifteen) working days from the date of receipt of the Products, except as provided in the next step.

9.f - To exercise the right of withdrawal, the customer must send to the following address (via Mannelli 15 / r,  50136 – Florence ITALY), a written communication with return receipt containing:

  • the intention to exercise the right of withdrawal as per the art. 64 del D. Lgs. n. 206/2005;
  • the details of the Products for which the Customer wishes to exercise the right of withdrawal;
  • the order number issued at the time of making order.

 

10. ERRORS & MISTAKES

10.a - Alcozer & J Ltd. aims to provide informations on the Site constantly updated. However,
it is not possible to ensure that the website is completely free of errors. The Site may contain typographical mistakes, inaccuracies, omissions, some of which may relate to pricing and availability of the product and to the specific details of the Products. Alcozer & J reserves the right to correct any errors, inaccuracies or omissions, also after an order has been submitted and furthermore reserves the right to change or update information at any time without prior notice.

 

11. GUARANTEE OF AUTHENTICITY

11.a - Alcozer & J srl guarantees the authenticity of all the Products purchased on the Site.

11.b - All intellectual property rights such as trademarks and copyrights are the exclusive property of Alcozer & J Ltd.. No page or other content of this site may be reproduced without prior express written permission.

 

12 DEFECTS OF CONFORMITY

12.a - If a Product sold by Alcozer&J show a defect of production or if there is a discrepancy with the order submitted, the Customer shall follow the same procedure as in step 9.

 

13. APPLICABLE LAW AND JURISDICTION

13.a - The access conditions to the webSite are governed by the Italian law and shall be interpreted in accordance with Italian laws

13.b - The Customer accept the non exclusive jurisdiction of the Italian courts. For any controversy arising from or in connection to the navigation or the use of the web Site, the jurisdiction shall be the Court of Florence.

 

LEGAL CLAUSES

  • Protection of copyright, trademark and other intellectual property rights
  • Material sent
  • Items
  • Escape clause
  • Exclusion of guarantee
  • Limitation of responsibility and compensation
  • Various

 

Thank you for visiting our Web Site. READ CAREFULLY THE FOLLOWING TERMS OF USE BEFORE USING THIS SITE. These terms govern your access and use of the site Alcozer & J srl.Com/it.

If you do not accept these terms you are kindly requested to leave this site. The use of this web site implies the acceptance of these terms and their obligatoriness, as well as the the privacy policy, and in case of on line shopping all the sale related informations. Alcozer & J srl can anytime change these terms, at their complete discretion.

 

Protection of copyright, trademark and other intellectual property rights
The entire web site and the material contained in it is protected by copyright and other intellectual property rights. For more details , read the informations relating to copyright and trademarks shown separately.

 

Material sent
Any project, suggestion, ideas, photos, and other content (personal informations excluded) sent to Alcozer & J SRL though this site or in other way (“Material sent” reported below) is not considered confidential and private but it will become and remain property of Alcozer & J. Any material sent, implies the assignment to Alcozer & J of all rights reserved to it, included those of copyright.

Alcozer & J does not have to: (i) keep confidential any material sent; (ii) pay for the use of it; (iii) respond to the material sent or confirm its reception. The user claims  that the material sent does not violate, in any way, any rights of third parties, including copyright-trademarks-patents-industrial secrets and private rights. By sending material the user admits the right but not the obligation of Alcozer &J to copy, publish, distribute and use it for whatever reason (such as advertising, promotions or other commercial purposes) without expecting any compensation. The user is entirely responsible of the content of the material sent.

 

Items
The items Alcozer & J contained in this site are part of Alcozer & J’s collection. The site does not contain all the items of the collection. The items contained in this site may not be found at all Alcozer & J’s stores. They may be changes of the style, designs, colours of Alcozer’s products at anytime without previous notice.

 

Escape clause
The contents of the site may be have imprecisions or typographical errors. Alcozer & J is not responsible for these imprecisions or errors, neither than any loss or damage caused by informations obtained by this site or through it. The user has to evaluate the informations and contents of the site. The site and all the informations included may change at any time without previous or consecutive notice.

 

Exclusion of guarantee
The site and its contents are provided according availability and actual state. Alcozer & J srl does not provide any warranty, expressed or implied,  of the site and its contents, such as warranties of  ownership or safety from damaging softwares, or warranties of merchantability or suitability for particular purposes. In order it denies expressly any statement of facts and warranty. Alcozer & J does not guarantee that the informations contained in this site are accurate, complete or up to dated and the site does not contain imperfections. By using the site the user accepts all risks associated with its use and he is entirely responsible of the loss or low use of datas and the costs associated with the software/hardware related of the site assistance. Also Alcozer & J is not responsible for any damages caused by the use of this site. If the current legislation does not allow the exclusion of implied warranties, the cases of exclusion of guarantee mentioned above may not be applied to the user in whole or in part.

 

Limitation of responsibility and compensation
Alcozer & J is not responsible for any direct, indirect, special, punitive, accessories, exemplary or consequential damages, or any other kind of damages, due to the use or impossibility of using the informations, the items or contents of the site. This is valid even when Alcozer & J has been informed that such damages may occur, after legal actions under the principles of contract or otherwise. Since the exclusion or limitation of responsibility related to accessories and emerging damages are not allowed in some countries, the above limitations may not be applied in whole or in part to the user.

 

Various
The current general conditions are governed by Italian law.

 

COPYRIGHT

Copyright …All rights reserved.

The entire web site and the material contained in it is protected by copyright, trademarks and/or other intellectual property rights. The owner of the above material is Alcozer & J Srl. Such material includes photographs, images, illustrations,texts, films, sound recordings, drawings ecc. All rights are reserved in all countries of the world. The contents of the site have only promotional and informational purpose. The use of the site is only allowed to private and personal purposes, not to commercial ones. Also, it is allowed to copy and download contents of the site for only personal and not commercial use. However, the user has not any right, title or interest in the material downloaded or copied. It is not allowed reproduce (for purposes other than personal, non-commercial use), publish, transmit, display, remove, cancel, add or in other any way change the site, the contents or its software, as well as create items inspired by it, sell them or take part in the sale. It is strictly forbidden any other use of material on this site, including reproduction for purposes different than use, modification, distribution or republishing for personal and not commercial purposes, without the previous written permission of Alcozer & J.

INFORMATION ON BUYING

Make an order, Payment and Shipping for Alcozer & J. web shop
For more information go to Frequently Asked Questions (FAQ). Alternatively, call the free number  840701464 from Monday to Friday from 9.00 to 13.00 and from 14.00 to 18.00 or send an e-mail to alcozer@alcozer.it

PURCHASE’S METHODS

For the purchase of the Products the Customer must complete and submit to Alcozer & J Ltd. the purchase order form in electronic format, by following the instructions contained in the Site. The Customer shall add the product to the "shopping bag" and only after having reviewed and accepted the contribution towards the cost of delivery, together with the General Conditions, Privacy Policy and right on withdrawal, should select the type of payment and choose the "order confirmation".

METHOD 'OF PAYMENT

The customer may pay the price of the Products together with the charges trasport by credit card. Alcozer & J Ltd. accepts payments made only with the following credit cards: Visa - MasterCard. The transaction will be charged from customer’s credit card only after verifying all credit card information and  received the debit authorization by the company issuing the card, after confirming the  Product availability by Alcozer & J Ltd. and therefore after the order is ready for dispatching.

SHIPPING

Delivering costs are charged to the customer and are clearly indicated on the order form.
Once products are shipped, Alcozer & J Ltd. will send to the customer  an e-mail confirmation containing specific tracking number for traceability.
All purchases will be delivered by specific courrier. Orders will be processed and delivered from Monday to Friday, excluding vacations and national holidays. Anyway, Alcozer & J Inc. is not responsible for unpredictable delay. Except in  cases of force majeure, products will be delivered within a maximum of 30 (thirty) days from the day following that on which the customer has transmitted order to Alcozer & J.

PRIVACY POLICY

Privacy Policy of April 2012 of personal data relating to registration

  1. Source of data
  2. Purpose of data processing
  3. Methods of processing
  4. Obligatory or optional nature of  providing data
  5. categories of persons to whom the data may be communicated
  6. owner and responsible of personal data related to the purchase of Alcozer & J’s products and material sending

Alcozer & J Ltd recognizes the importance of protecting customers’ data, such as personal data (eg. identification data) or financial ones (eg. Credit card number). Thus, Alcozer & J srl guarantees the adoption of specific procedures and appropriate security measures to protect your data in the best way.
We inform you that Alcozer & J Ltd does not accept personal information neither online orders by customers under eighteen years old. So minors are kindly requested to not insert their data (and do not make online orders) but refer to adults.
We inform you, as follows, about the terms and the aims of the use of your data by Alcozer & J srl.
With regard to personal data concerning the use of Alcozer & J ‘s site.
This website is operated by Alcozer & J Srl placed in Florence, via Mannelli 15/r.
By accessing and using this site you consent the data processing described in this section.

Cookies
Alcozer & J uses cookies and track the address in order to improve the services provided by the site and your experience with Alcozer & J.
Cookies are informations that a website can send to the browser of your computer for archiving purposes. Alcozer & J uses cookies to control which pages of the site are visited and how often, in order to make our site more accessible and allow an easier access every time you return to it.
For example, cookies allow us to know your password in order to avoid to re-enter each time you visit our site. Most browsers automatically accept cookies. If you want cookies can be disabled or deleted from your browser. You can find specific information on your browser toolbar of your computer under the Help heading.
Alcozer & J does not guarantee the correct operation of the site if you disable cookies. In case that no cookies are disabled you are consenting to its use.

Security
Alcozer & J uses appropriate methods to protect the information provided. Even though Alcozer & J takes all necessary measures to protect the information provided, please note that none information transmitted by internet can be guaranteed absolutely against the unauthorized access of third parties; Alcozer & J is not responsible of any breach of security that is not due to Alcozer & J’s negligence.
Referring to personal data relating to the purchase of Alcozer & J’s products , registration and sending of promotional material, Alcozer & J wants to provide you the following information about personal data processing under art.13 D.Decree n° 30 June 2003.196 (Code relating to Italian Personal Data Protection).

Referring to personal data relating to the purchase of Alcozer & J ‘s products.

1. Source of data

All personal data processed by Alcozer & J Ltd, are directly provided by you, in order to be able to purchase online. If such data change over time, please inform us in order to keep your data updated.

2. Purpose of data processing

2.a
The data provided to Alcozer & J will be processed for the following purposes:
a)in order to continue your order, related to its processing and legal, administrative, accounting and tax formalities.
b) in order to manage the correspondence and other communication with you if necessary
c)to verify the completeness, validity and accuracy of provided data and avoid computer related fraud

2.b
In addition, with your consent, your personal data, provided by your future online purchases and at all our stores, may be used by Alcozer & J to know you better, to conduct activities of direct mailing and direct e mailing, in order to send you invitations or informations about our activities and provide more personalized services. So, Alcozer & J will guarantee you an accurate and valid assistance.

3. Methods of processing data

In relation to the above mentioned aims, personal data are collected by electronic means, through us, and are processed especially through the use of electronic instruments adequately protected or in a paper form.

4. Obligatory or optional nature of providing data

You have to provide the required data in order to complete an online purchase. That means that the absence of data makes it impossible to start, manage and complete the online purchase. The optional information for the online purchase, analysis and direct marketing mentioned, shall be clearly specified. However the absence of these optional information will not prevent the continuation of your online purchase.

5. Categories of persons to whom the data provided may be communicated

Your personal data will be handled by Alcozer & J’s managers in order to manage the transaction.
Your data can be communicated to third parties, such as professionals and employees of service companies that support Alcozer & J through the management of the transaction (mainly Internet service providers, shippers), banks for the management of payments and receipts, providers of direct marketing and information technology in general. The data will not be transferred to third parties for promotional purposes.
Furthermore, if you allow us to put your data in the database of  Alcozer & J’s customers, they will be subject of analysis and direct marketing activities.
The database of  Alcozer & J’s customers is accessible only by Alcozer & J’ employees, responsible of data processing and use of the information as a function of managing the relationship with customers.

6. Owner and responsible of the processing

The owner is Alcozer & J Ltd placed in Florence, via Mannelli 15/r; so this company is responsible of the data processing.
Rights of the interested party
We inform you that article 7 of D.Lgs 196/2003 confers you as an interested party, specific rights.

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